COVID-19

Our Re-Opening Plan
Creating a safe and healthy experience for our valued guests and staff.

The policy of the Wild Orange Spa is to help prevent the spread of COVID-19. Prior to entering the spa all staff and guests will be expected to answer the following questions as per the Work Safe BC Visitor Checklist:

  • Do you have any of the following symptoms: Fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache or sore throat?
  • Have you travelled outside of Canada in the last 14 days?
  • Have you been in contact with a person who tested positive for COVID-19?

Any answers indicating recent exposure to someone with COVID-19 in the past 14 days or having signs and/or symptoms will be asked to leave and not return for the specified 14-day self-quarantine requirement.

Reservations

Reserve your treatment by calling 604-557-0500 once your reservation is confirmed if you can not keep your commitment please give us a call and we will happily reschedule to a time better suited to your life.  24 hours cancellation notice allows us time to book the time that was reserved for you.  Not cancelling an appointment may result in a 50% cost of treatment charge to your account.

What to Expect When You Arrive

  • Guests are asked to wear a mask when entering the spa. If guests do not have masks one can be purchased at reception for $1.
  • Prior to entering the spa and to prevent the spread of COVID-19, guests will be expected to answer these questions as per the Work Safe BC Visitor Checklist:
    • Do you have any of the following symptoms: Fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache or sore throat?
    • Have you travelled outside of Canada in the last 14-days?
    • Have you been in contact with a person who tested positive for COVID-19?
  • Any answers indicating recent exposure to someone with COVID-19 in the past 14 days or having signs and/or symptoms will be asked to leave and not return for the specified 14-day self-quarantine requirement.
  • We ask that you arrive no more than 15-minutes prior to your scheduled appointment.
  • Upon arrival guests will be asked to sanitize or wash their hands  prior to their appointment.
  • Change room, steam room, and showers are temporarily closed.
  • Guests will change in the treatment room. Coat check and lockers are not available at this time.
  • Cash is not accepted.
  • Food and beverage offerings are temporarily suspended. Guests may bring their own personal beverage and snack. Outside alcoholic beverages are not permitted in the spa.
  • Guests will be expected to respect the sanitization and hygiene standards and processes within the premises.
  • Friends and family without a scheduled service at the same time are not permitted to accompany guests on their visit to the spa.

Our Commitment to Our Staff and Guests 

  • Public and workplace safety is our top priority.
  • Our safety and sanitization procedures will meet or exceed all provincial, local and regulatory guidelines relating to sanitation and hygiene.
  • All staff will be trained on sanitation and best hygiene practices.
  • Staff who feel ill or have a fever will be asked to stay at home and self-isolate.
  • Full sanitation of all treatment spaces and linens between each service.
  • Guests and staff will refrain from hugging and shaking hands.

Our ‘New’ Spa Environment

  • Safety ‘sneeze’ shields are strategically installed at our reception desks.
  • Floor and seating signage will indicate 6-foot physical distancing when possible.
  • Our women’s and men’s lounges will serve as a waiting room only with no “relaxation” time pre or post-treatment and guests will be assigned a seat with proper spacing requirements.

Personal Protective Equipment (PPE)

  • Employees will be supplied face masks, protective eyewear and/or face shields.
  • Guests will be asked to bring their own face mask and wear it for the duration of their visit. Disposable masks are available for the purchase of $1, while supplies last.
  • Gloves will be provided for employees, if required, although hand washing and hand sanitizing are proven to be sufficient and most effective.